Purchase terms

Who provides Openable

Openable is provided by Bee Software LLC, a New Mexico limited liability company. These terms apply to purchases of prepaid capacity and the support included with paid accounts. Contact support@openable.fyi with purchase or support questions.

Prepaid capacity

Each purchase adds your selected pack: 100 GB (100,000,000,000 bytes) or 1 TB (1,000,000,000,000 bytes), to whatever capacity remains in your signed-in account. You can buy additional packs at any time. This is a one-time purchase, not a subscription or an automatic renewal.

Purchased capacity never expires. Your balance follows your account across devices. Ads are hidden while purchased capacity remains in your account. Ads return when that purchased capacity is used up or removed. Capacity is for checking and recovering files through Openable; it is not cloud storage, money, or a transferable cash balance.

Usage counts the size of a source file once when its check begins, including recovery of that file. Continuing the same preserved task does not charge a completed source again. Starting a new check is a new use of capacity. A damaged or unrecoverable file still uses checking capacity.

Prices and payment

The purchase page and Stripe checkout show the price and currency for your selected pack. Applicable tax is added at checkout and the total is shown before payment. Your bank or payment provider may charge its own currency-conversion or transaction fees.

Payment is processed by Stripe. Capacity is added after payment is confirmed; a return to the website alone does not confirm payment. Keep your purchase receipt and contact us if a confirmed payment has not appeared in your balance. Price changes apply to future purchases.

Personalized support

Both free and paid accounts can submit requests. Free-account support is offered as capacity allows, with no fixed support capacity and no guaranteed response, review, fix, or recovery.

For accounts that have purchased capacity, we guarantee a response to a submitted support request, a review of your specific case, and an effort toward a solution. This includes considering whether Openable can be improved to address the issue. We may be unable to fix the problem or recover the file. A successful result, a particular development change, and a response or completion deadline are not guaranteed.

Please use the support request form and keep your account email reachable. An automatic receipt acknowledges submission; it is not the personalized response promised for paid accounts. Files are uploaded only when you explicitly choose to share one for support.

All sales are final

We do not offer voluntary refunds, including for unused capacity, a change of mind, or an unsuccessful recovery. No recovery outcome is guaranteed. This policy does not exclude a refund, remedy, or other consumer right that applicable law requires and does not allow us to waive.

Payment reversals

If a payment is successfully refunded or a payment dispute is lost, the corresponding prepaid capacity is removed. Partial amounts remove a proportional share of the purchase, based on the amount returned or disputed compared with the original total payment, including tax. An active formal payment dispute temporarily holds the corresponding capacity; a won dispute restores that hold.

Your previous file usage remains counted. If an adjustment leaves no capacity available, additional purchases first cover previously used capacity before adding capacity for new checks. This does not create an automatic charge. Existing recovery work and recovered files are not removed, and prior purchase history remains recognized for personalized support.

Keep your originals

File repair and recovery are best-effort processes. A recovered file may be incomplete, altered, or unusable. Keep the original file and verify recovered output before relying on it. Use Openable only for files you have permission to access and process.

We may interrupt access for maintenance, security, or misuse. We do not promise uninterrupted availability. These terms do not limit liability or remedies that applicable law does not permit us to limit.

Privacy and changes

Our Privacy Policy explains account, payment, and support data. We will date updates to these terms. Updates do not retroactively reduce capacity already purchased or the commitments that applied to that purchase.