Terms for purchase

Who dey provide Openable

Bee Software LLC, one limited liability company for New Mexico, na di company wey provide Openable. These terms cover purchases of prepaid capacity and di support wey come with paid accounts. Contact support@openable.fyi for questions about purchase or support.

Capacity wey you pay for before use

Every purchase go add di pack wey you choose — 100 GB (100,000,000,000 bytes) or 1 TB (1,000,000,000,000 bytes) — to di capacity wey remain for your signed-in account. You fit buy more packs any time. Na one-time purchase, no be subscription or automatic renewal.

Capacity wey you buy no dey expire. Your balance dey follow your account across devices. We hide adverts while purchased capacity still dey for your account. Adverts go return when you use di purchased capacity finish or dem remove am. Di capacity na for checking and recovering files through Openable; e no be cloud storage, money, or cash balance wey you fit transfer.

Dem dey count usage from di size of source file once when e check begin, including recovery for dat file. If you continue di same task wey dem preserve, dem no go charge completed source again. If you start new check, na new use of capacity. Even file wey spoil or wey dem no fit recover still dey use checking capacity.

Prices and how to pay

Di page to buy and Stripe checkout dey show di price and currency of di pack wey you select. Dem go add tax wey apply during checkout and show di total before you pay. Your bank or payment provider fit charge dia own currency-conversion or transaction fees.

Na Stripe dey process payment. We add capacity only after payment don confirm; returning to di website alone no confirm payment. Keep your purchase receipt, and contact us if payment wey don confirm no appear inside your balance. Price changes dey affect future purchases.

Help wey match your own issue

Both free and paid accounts fit send support requests. We dey offer support for free accounts only as our capacity allow; no fixed support capacity dey, and we no promise response, review, fix, or recovery.

For accounts wey don buy capacity, we guarantee say we go reply to support request wey you submit, review your particular case, and make effort to find solution. Dis include checking whether Openable fit improve to solve di issue. We fit no be able to fix di problem or recover di file. We no guarantee successful result, any particular change to di product, or deadline for response or completion.

Abeg use di support request form and make sure we fit reach you for your account email. Di automatic receipt only confirm say you submit; e no be di personalized response wey we promise paid accounts. We dey upload files only when you deliberately choose to share one for support.

Every sale na final

We no dey give voluntary refunds, even for capacity wey you never use, when you change your mind, or when recovery no work. We no guarantee any recovery result. Dis policy no remove refund, remedy or other consumer right wey di law wey apply require and no allow us waive.

Payments wey dem reverse

If payment get successful refund or you lose payment dispute, we go remove di prepaid capacity wey belong to dat payment. For partial amounts, we remove di share of di purchase wey match di amount wey dem refund or dispute, compared to di original total payment including tax. If formal payment dispute still dey active, we hold di corresponding capacity temporarily; if you win di dispute, we release dat hold.

Di file usage wey you get before still dey count. If adjustment leave no capacity, new purchases go first cover capacity wey you don use before dem add capacity for new checks. E no go automatically charge you. Dem no go remove existing recovery work or recovered files, and dem still recognize your earlier purchase history for support wey dem tailor for you.

Keep your original files

File repair and recovery na processes wey we go try our best to do. File wey we recover fit no complete, fit change, or fit no work. Keep di original file, and verify di recovered output before you rely on am. Use Openable only for files wey you get permission to access and process.

We fit interrupt access for maintenance, security or misuse. We no promise say service go always dey available without interruption. Dese terms no limit liability or remedy wey di law wey apply no allow us limit.

Privacy and wetin fit change

Our Policy for privacy e explain account, payment, and support data. We go date any updates to these terms. Updates no go reduce capacity wey you don buy before or di promises wey apply to dat purchase.